Customer Testimonials in Milwaukee WI

There are ethical employees in this company. I am very happy with them.

Just had vehicle serviced and will definitely go back for future service. The service advisor Si was so professional and kind in follow-up, returning calls and making sure my vehicle was taken care of. AJ the service manager was kind and professional and his staff is a reflection of his work ethic very helpful and professional really caring.

Friendly Service

Went to look for cars sales person was good and helpful

Cheryl always kept us updated. Had to order and wait. She explained many of the features and I love my Grand Highlander

The body shop needs to calk a customer back if they leave a message, clean the residue off the car after doing.the labor, and if something needs fixing like the horn being fixed or the seat cover being repaired, call them back to let them kmownifnita covered or what it would take to get the job done not just let it go and return the car with nothing said about it at all

Katie was personable, pleasant, and professional.

Simply the best experience. AJ made everything easy. Thank you and keep it up!

I was overall very impressed with Don Jacobs Toyota. The staff treated me kindly and with respect with every interaction. And the work they did on my Camry was very well done. Plus they got me a fantastic deal on my new tires. Overall, I would highly recommend them!

Great experience!Very Profesional

The absolute best. Keondre and Isabel in finance were absolutely amazing. They were professional, transparent, and genuinely caring throughout the entire process. I already knew I wanted the Tacoma, but they made sure everything went smoothly and treated me like more than just a customer. Highly recommend!

(Translated by Google) I don't regret buying a truck from you. Incredible service, a wonderful experience that I would recommend to any family member or friend. Thank you very much. (Original) No me arrepiento de comprar un camioneta con ustedes una atención increíble una linda experiencia que le recomendaría a cualquier familiar o amigo muchas gracias

Our advisor was Julian. He explained options and pricing up front, which was appreciated.

Excellent

(Translated by Google) Good morning, Don Jacobs is an excellent car dealership, from customer service to the smallest details, it is excellent, (Original) Buenos dias,, Don Jacobs es un Consecionario de auto es Exelente , desde la atención al Cliente hasta los más mínimos detalles, Es Exelente ,

Thank you for the great customer service!!

The customer service was friendly and informative.

Excellent experince ordering a 2025 Toyota Silver Camry LE hybrid from Don Jacob's Toyota car Salesman Manny was very nice and pleasant to work with transaction.

Gil did a very nice job taking care of us.

I had a great experience at Don Jacobs Toyota. My Sales Consultant Bill was awesome, he listened and was very transparent with the whole process. Heidy the Sales Manager was friendly and very easy to communicate with. Anthony was very knowledgeable and made my signing process smooth and short! Overall I’m extremely happy with the service they all provided and with my new vehicle!

Keondre Walton Cooper and Rod were very pleasant to work with. We love the vehicle we purchased and are very pleased with the sale.

Hello, I’m just gonna say a little bit about Toyota. I went in there and was going to buy a car when I got there and parked the car the lady came out and greeted us brought us in asked us how she could help usI said I was gonna buy a car so she pulled up on the Computer screen, and showed me some cars brought them out. I drove the first the one I drove was the one I brought very good experience very nice polite people I would work with them again. enjoy my experience with ... Read More

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Google - May 16, 2025

Hello, I’m just gonna say a little bit about Toyota. I went in there and was going to buy a car when I got there and parked the car the lady came out and greeted us brought us in asked us how she could help usI said I was gonna buy a car so she pulled up on the Computer screen, and showed me some cars brought them out. I drove the first the one I drove was the one I brought very good experience very nice polite people I would work with them again. enjoy my experience with them. Just to say my credit wasn’t that good but he worked things out and made it possible for me to buy the car without any other person cosigning

Great customer service from start to finish.

Great staff and easy to work with

Very polite and communicative.

Randy, Ashley & Mark were awesome! Genuine, quality customer service. They were super helpful. Coming back for a car detail for sure

AJ of Don Jacobs Toyota apologized and offered a complimentary Oil Change & Tire Rotation and said they want customers to be happy with the service at DJT for this occurring: (I had a lot of trouble getting my car back, and it took too long. I was told by the cashier to wait in the drop off area. After more than 20 minutes, someone asked if I needed help. I told him I was waiting for my car. He asked me who my service advisor was. He told me he already left for the day. He asked me to wait ... Read More

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Google - May 12, 2025

AJ of Don Jacobs Toyota apologized and offered a complimentary Oil Change & Tire Rotation and said they want customers to be happy with the service at DJT for this occurring: (I had a lot of trouble getting my car back, and it took too long. I was told by the cashier to wait in the drop off area. After more than 20 minutes, someone asked if I needed help. I told him I was waiting for my car. He asked me who my service advisor was. He told me he already left for the day. He asked me to wait in the Waiting Room. After more than 30 minutes, I went and asked that same Service Advisor about my car. He was surprised that it still was not brought up for me. He said he would look into it. After more than 15 minutes, my car appeared. I waited more than an hour to get my car after seeing the cashier. I did not feel appreciated or very important to the service staff. My time should be respected.)

Fast and inexpensive routine maintenance

Well, for the first time in several years, this was a pleasant experience at Don Jacobs. My service Advisor Kang Did a wonderful job. He actually communicated with me and kept me closely in the loop during the whole process (which included me needing some additional services). Maybe they changed their process but I was actually able to text them to get ahold of him. Thanks Kang! was truly appreciated. I would give you a 5 * review. In the past, Normally I would take my car in on a friday night. I then may or may not have needed additional services. ... Read More

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Google - May 11, 2025

Well, for the first time in several years, this was a pleasant experience at Don Jacobs. My service Advisor Kang Did a wonderful job. He actually communicated with me and kept me closely in the loop during the whole process (which included me needing some additional services). Maybe they changed their process but I was actually able to text them to get ahold of him. Thanks Kang! was truly appreciated. I would give you a 5 * review. In the past, Normally I would take my car in on a friday night. I then may or may not have needed additional services. Saturday would come and there would be no update, even when told them I needed to know and needed my car by a certain time saturday. Usually I would have to call 3-5 times or finally talk to the manager in order to get any answers. Extremely frustrating, but nothing really ever seemed to change. It had me thinking I would not buy a toyota for my next vehicle just so I didnt have to deal with this type of thing since other dealerships are way easier to work with. Hopefully my Experience with Kang will be my future experiences at Don Jacobs.

Excellent and professional service

Fantastic experience. Julius was very nice helpful. We drove almost 2 hrs to look at the car we purchased and I would do it again.

Bought a pickup truck on line from them and Peter and his associates were great. Took care of the shipping of the truck to Ohio. Quality people with great service. 👍

Giving Katie a big shout out for setting me up with my dream truck! Couldn't thank her enough! She was awesome! Thank you again!

We had a great experience working with Don Jacobs, everyone was friendly, not pushy and allowed for questions and time and space to think. Keandre was very helpful with our purchase and Marquis in lending was great to work with.

Repair work done quickly and well. Friendly and knowledgeable staff

My first time buying a car and having it shipped across the country, Don Jacobs Toyota was excellent. They made the process feel very easy and like they were just down the road. Great responsive care and through detail to everything. Very pleased with the service and would definitely recommend them to anyone

Professional, knowledgeable and friendly atmosphere. Recommended place of choice for a Toyota purchase.

The staff was knowledgeable and courteous.

Fabulous service, I would highly recommend the service advisor, Rico, who assisted me to anyone

I was taken care of, and then some with suggestions of service I needed…and the staff was professional and nice!

Lamar, my sales person was friendly and helpful, making it a Great experience overall!

Outstanding car buying experience! Cheryl helped me purchase the Toyota Corolla Hatchback in the trim/color I wanted (that I "built" on Toyota's website), which came from the factory in Japan. It took a couple of months, but was well worth the wait. Cheryl kept me updated on its status, and did a thorough job going over the features of my new car once it arrived. She provided excellent customer service, and so did Anthony in the finance department. This was the smoothest, most pleasant car buying experience I've ever had. You exceeded my expectations. I ... Read More

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Google - Apr 30, 2025

Outstanding car buying experience! Cheryl helped me purchase the Toyota Corolla Hatchback in the trim/color I wanted (that I "built" on Toyota's website), which came from the factory in Japan. It took a couple of months, but was well worth the wait. Cheryl kept me updated on its status, and did a thorough job going over the features of my new car once it arrived. She provided excellent customer service, and so did Anthony in the finance department. This was the smoothest, most pleasant car buying experience I've ever had. You exceeded my expectations. I love my new Toyota. Thank you!!!

I got my 2025 Tundra through them yesterday, and the entire experience was outstanding! The staff was amazing — respectful, professional, and truly welcoming. A special shoutout to Katie Haagensen, who was the main reason this deal came together so smoothly. Her dedication, knowledge, and genuine care made the process enjoyable and stress-free. I couldn't be happier with my purchase and highly recommend them to anyone looking for a new vehicle!

Katie made the entire process incredibly smooth and even fun. We love our keychains and the transparency was unmatched. Best dealership buying process either of us have ever had. Marquis was wonderful with all additional information regarding coverage options and payment, and his charisma matched Katie’s. Overall a great experience and would recommend!

They are thorough and prompt with care for your vehicle. The service attendant seemed a little distracted with another customer until I accepted the service recommendations. Overall, it was good customer care with my vehicle. I would recommend Don Jacobs to others.

Amazing customer service, Honesty, with professional integrity too!!! Billy in sales was one of the best salespeople that I have ever worked with!!! Finance manager was even a pleasure to work with, no high pressure just laid out the options and facts!!! HIGHLY RECOMMEND Don Jacobs for all your vehicle needs!!!

I worked with Cheryl, who was very knowledgeable and took her time with me. She kept me informed as to when my vehicle was expected to arrive. Everything went very smooth and easy. I highly recommend Don Jacob's Toyota and Cheryl H. to help you have a good car buying experience.

Everything is Great! Very good service 👍

Our experience with Cheryl and the entire Don Jacobs staff was an excellent experience. They were clear and straightforward with everything. Cheryl was extremely helpful and patient setting up the technology. I definitely can see us as repeat customers.

We had a terrific buying experience at Don Jacob’s Toyota ! We love the car and the price we paid for it. Our Salesman Miguel was informed and personable, but not pushy. The Finance guy Anthony offered us options and patiently explained everything in a friendly, professional way. Thank you !!

Had a great experience purchasing a lightly used 2023 Camry XSE at Don Jacobs. Meriah and Isabel were extremely friendly and easy to do business with. I highly recommend!

Was quoted $65 for an oil change and a tire rotation. When I got there, it was $200 because my car was special but they also needed to check that they even had that stuff in stock. I asked why they did not check on that before I arrived knowing what car I drive and knowing that I had this scheduled for this day. He just blamed the service desk, lady being a woman.

Julian in the service department was great. Got me all set up and my 4Runner back on the road quickly.

The staff is helpful and always try to make me comfortable while I wait for my car.

Cheryl and Isabel were amazing. Couldn’t get any other Toyota sales people from dealers throughout my state to find me a Tacoma and Cheryl did. Smooth transaction and very well organized with clear communication. Even when a few things ended up different, it was addressed and explained appropriately.