Customer Testimonials in Milwaukee WI
I had a great experience at this dealership. In particular the service staff is always very friendly and welcoming. I most recently worked with Rigo, I went in for my standard oil change and mentioned that I wanted to get some warranty work done. He went above and beyond, dug into finding out what was and wasn't covered on my plan and called me a few days later to get it scheduled. I was able to have that work done the following day. He is super friendly, knowledgeable and he really took care of me!! Thanks Rigo!
I can’t say enough good things about Isabel, she truly went above and beyond for me. From the moment I walked in, she fought hard to make sure I left with a good, nice, and reliable car. Even when things got tough, she didn’t give up. She kept pushing, working every angle, and never stopped trying until she made it happen. Her determination, professionalism, and genuine care made all the difference. I’m so grateful for her help, if you need someone who will go the extra mile for you, she’s the one! 10/10
Service department damaged my car. Service manager admitted fault. Upon picking up my car for a scheduled oil change I noticed deep scratches on the right front bumper. After speaking to the dealership about the scratches they told me they were extremely sorry & would like to give me a free car wash for the inconvenience. What a JOKE!! NEVER DO BUSINESS WITH THIS PLACE!!! They won't last long with this type of nonsense. Horrible customer service horrible management. Horrible place of business!
There are ethical employees in this company. I am very happy with them.
Just had vehicle serviced and will definitely go back for future service. The service advisor Si was so professional and kind in follow-up, returning calls and making sure my vehicle was taken care of. AJ the service manager was kind and professional and his staff is a reflection of his work ethic very helpful and professional really caring.
Friendly Service
Went to look for cars sales person was good and helpful
Cheryl always kept us updated. Had to order and wait. She explained many of the features and I love my Grand Highlander
The body shop needs to calk a customer back if they leave a message, clean the residue off the car after doing.the labor, and if something needs fixing like the horn being fixed or the seat cover being repaired, call them back to let them kmownifnita covered or what it would take to get the job done not just let it go and return the car with nothing said about it at all
Katie was personable, pleasant, and professional.
Simply the best experience. AJ made everything easy. Thank you and keep it up!
I was overall very impressed with Don Jacobs Toyota. The staff treated me kindly and with respect with every interaction. And the work they did on my Camry was very well done. Plus they got me a fantastic deal on my new tires. Overall, I would highly recommend them!
Great experience!Very Profesional
The absolute best. Keondre and Isabel in finance were absolutely amazing. They were professional, transparent, and genuinely caring throughout the entire process. I already knew I wanted the Tacoma, but they made sure everything went smoothly and treated me like more than just a customer. Highly recommend!
(Translated by Google) I don't regret buying a truck from you. Incredible service, a wonderful experience that I would recommend to any family member or friend. Thank you very much. (Original) No me arrepiento de comprar un camioneta con ustedes una atención increíble una linda experiencia que le recomendaría a cualquier familiar o amigo muchas gracias
Our advisor was Julian. He explained options and pricing up front, which was appreciated.
Excellent
(Translated by Google) Good morning, Don Jacobs is an excellent car dealership, from customer service to the smallest details, it is excellent, (Original) Buenos dias,, Don Jacobs es un Consecionario de auto es Exelente , desde la atención al Cliente hasta los más mínimos detalles, Es Exelente ,
Thank you for the great customer service!!
The customer service was friendly and informative.
Excellent experince ordering a 2025 Toyota Silver Camry LE hybrid from Don Jacob's Toyota car Salesman Manny was very nice and pleasant to work with transaction.
Gil did a very nice job taking care of us.
I had a great experience at Don Jacobs Toyota. My Sales Consultant Bill was awesome, he listened and was very transparent with the whole process. Heidy the Sales Manager was friendly and very easy to communicate with. Anthony was very knowledgeable and made my signing process smooth and short! Overall I’m extremely happy with the service they all provided and with my new vehicle!
Keondre Walton Cooper and Rod were very pleasant to work with. We love the vehicle we purchased and are very pleased with the sale.
Hello, I’m just gonna say a little bit about Toyota. I went in there and was going to buy a car when I got there and parked the car the lady came out and greeted us brought us in asked us how she could help usI said I was gonna buy a car so she pulled up on the Computer screen, and showed me some cars brought them out. I drove the first the one I drove was the one I brought very good experience very nice polite people I would work with them again. enjoy my experience with ... Read More Google - May 16, 2025
Great customer service from start to finish.
Great staff and easy to work with
Very polite and communicative.
Randy, Ashley & Mark were awesome! Genuine, quality customer service. They were super helpful. Coming back for a car detail for sure
Fast and inexpensive routine maintenance
Well, for the first time in several years, this was a pleasant experience at Don Jacobs. My service Advisor Kang Did a wonderful job. He actually communicated with me and kept me closely in the loop during the whole process (which included me needing some additional services). Maybe they changed their process but I was actually able to text them to get ahold of him. Thanks Kang! was truly appreciated. I would give you a 5 * review.
In the past, Normally I would take my car in on a friday night. I then may or may not have needed additional services. ... Read More Google - May 11, 2025
Excellent and professional service
Fantastic experience. Julius was very nice helpful. We drove almost 2 hrs to look at the car we purchased and I would do it again.
Bought a pickup truck on line from them and Peter and his associates were great. Took care of the shipping of the truck to Ohio. Quality people with great service. 👍
Giving Katie a big shout out for setting me up with my dream truck! Couldn't thank her enough! She was awesome! Thank you again!
We had a great experience working with Don Jacobs, everyone was friendly, not pushy and allowed for questions and time and space to think. Keandre was very helpful with our purchase and Marquis in lending was great to work with.
Repair work done quickly and well. Friendly and knowledgeable staff
My first time buying a car and having it shipped across the country, Don Jacobs Toyota was excellent. They made the process feel very easy and like they were just down the road. Great responsive care and through detail to everything. Very pleased with the service and would definitely recommend them to anyone
Professional, knowledgeable and friendly atmosphere. Recommended place of choice for a Toyota purchase.
The staff was knowledgeable and courteous.
Fabulous service, I would highly recommend the service advisor, Rico, who assisted me to anyone
I was taken care of, and then some with suggestions of service I needed…and the staff was professional and nice!
Lamar, my sales person was friendly and helpful, making it a Great experience overall!
Outstanding car buying experience! Cheryl helped me purchase the Toyota Corolla Hatchback in the trim/color I wanted (that I "built" on Toyota's website), which came from the factory in Japan. It took a couple of months, but was well worth the wait. Cheryl kept me updated on its status, and did a thorough job going over the features of my new car once it arrived. She provided excellent customer service, and so did Anthony in the finance department. This was the smoothest, most pleasant car buying experience I've ever had. You exceeded my expectations. I ... Read More Google - Apr 30, 2025
I got my 2025 Tundra through them yesterday, and the entire experience was outstanding! The staff was amazing — respectful, professional, and truly welcoming. A special shoutout to Katie Haagensen, who was the main reason this deal came together so smoothly. Her dedication, knowledge, and genuine care made the process enjoyable and stress-free. I couldn't be happier with my purchase and highly recommend them to anyone looking for a new vehicle!
Katie made the entire process incredibly smooth and even fun. We love our keychains and the transparency was unmatched. Best dealership buying process either of us have ever had. Marquis was wonderful with all additional information regarding coverage options and payment, and his charisma matched Katie’s. Overall a great experience and would recommend!
They are thorough and prompt with care for your vehicle. The service attendant seemed a little distracted with another customer until I accepted the service recommendations. Overall, it was good customer care with my vehicle. I would recommend Don Jacobs to others.
Amazing customer service, Honesty, with professional integrity too!!! Billy in sales was one of the best salespeople that I have ever worked with!!! Finance manager was even a pleasure to work with, no high pressure just laid out the options and facts!!! HIGHLY RECOMMEND Don Jacobs for all your vehicle needs!!!
I worked with Cheryl, who was very knowledgeable and took her time with me. She kept me informed as to when my vehicle was expected to arrive. Everything went very smooth and easy. I highly recommend Don Jacob's Toyota and Cheryl H. to help you have a good car buying experience.
Everything is Great! Very good service 👍
Our experience with Cheryl and the entire Don Jacobs staff was an excellent experience. They were clear and straightforward with everything. Cheryl was extremely helpful and patient setting up the technology. I definitely can see us as repeat customers.
We had a terrific buying experience at Don Jacob’s Toyota ! We love the car and the price we paid for it. Our Salesman Miguel was informed and personable, but not pushy. The Finance guy Anthony offered us options and patiently explained everything in a friendly, professional way. Thank you !!
Had a great experience purchasing a lightly used 2023 Camry XSE at Don Jacobs. Meriah and Isabel were extremely friendly and easy to do business with. I highly recommend!